Frequently Asked Questions
Most frequent questions and answers
Return and Exchange Details - Shop policies
All items are sold as is, no refunds or returns. If there is any problem with your order, I will be happy to work with each individual buyer.
Custom Orders: Once purchased all sales are FINAL. Custom order items may not be canceled.
Where's my Personalization Proof? - Shop policies
A proof will be sent to you via email (sent to the one you have on file on Etsy) for the personalized products you’ve purchased. Proofs will be sent within 48 BUSINESS hours after payment is cleared.
Only once you approve the design(s) will the order be printed. Because the products are approved, by you, and are personalized for you, no refunds will be granted AFTER the first proof is sent.
What happens to unapproved proofs? - Shop policies
After I have sent the 1st proof and if you do not reply back, I will send several reminder messages to check in on you.
After 1 months, and if you have not responded back, I will automatically COMPLETE your order. Your order will be marked as shipped. You will receive a shipping notice that will have a note saying you need to approve your design if you would like to have your item finished and shipped. I will not send any more reminders after this.
Once you approve your design, I will ship your item posted in my turn around time.
What are your Business Hours?
Monday – Friday (working hours vary due to life with 3 kids, and homeschooling)
*I will be closed on holidays
If you don’t reply to your Email right way, please don’t think I’m ignoring you! I’m problem away from my computer at the moment taking care of my family.
Don’t worry, I will get back to you as soon as I can!
Do you offer a discount?
Yes, I do!
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What is the turnaround time?
CURRENT PROOF TURNAROUND TIME: (starts once payment clears)
Proofs: up to 48 Business Hours
Extra proofs: less than 24 Business Hours
CURRENT PRODUCTION TIME: (starts from approval of the proof)
Blankets: up to 2 Weeks
Binders/Folders: up to 6 Business Days
Clipboards: up to 6 Days
Notebooks: up to 6 Days
Pencil Cases: up to 2 Weeks
Plates/Bowls/Platters: up to 2 Weeks
Placemats: up to 6 Days
Mugs: up to 2 Weeks
Towels: up to 2 Weeks
Ornaments: up to 2 Weeks
Water Bottles: up to 2 Weeks
LASER CUT/ENGRAVED Items:
All items will be shipped within 3-5 BUSINESS days of order and payment. (If the item is a PERSONALIZED ITEM – Production will start AFTER Proof has been approved.)
Can I use a coupon code for a Custom-Designed Item?
Unfortunately, due to the extra time, attention to detail, and dedicated conversation on the design for a custom-designed item, custom-designed items are not eligible for any discounts or coupons.